For Franchise Businesses, Platform Agility Helps Deliver Customer Value

In every corner of the franchise world, businesses are talking about growing value. Customers are pursuing lower prices and are spending less, and the competitive marketplace often pushes businesses into a race to the bottom. With pressures coming from all sides – rising labor and supply costs, inflation and the cost of capital, changes in consumer spending habits – franchise operations are looking for ways to differentiate themselves and delight customers while supporting profitability and growth.

For franchise organizations, the opportunity is to move beyond price-based competition by using operational data and cloud-enabled platforms to make faster, better-informed decisions that improve customer experience and protect margins.

Value is not simply a discounted price. For customers, value is often found in product or service quality, fast and friction-free transactions, and experiences completed without errors. New bundles, add-ons, online and mobile ordering, and third-party delivery partnerships can also improve value perception while opening new revenue streams by reaching new customers and serving existing customers more effectively.

The challenge is understanding where changes can improve value for customers, the business and stakeholders. Close monitoring of operational and financial data helps businesses identify the adjustments needed to achieve those results, but complex data collection, integration and reporting often make it difficult to expose the information stakeholders need.

Mendelson Consulting and Noobeh Cloud Services understand that many franchise organizations face challenges identifying, collecting, combining and reporting on operational and financial data. Working with Microsoft Azure, and with team members and partners experienced across a wide range of financial and operational systems, Mendelson Consulting and Noobeh help businesses build flexible, agile and massively scalable foundations for data collection, storage and analysis.

From standardizing accounting systems and processes to establishing data lakes and flexible foundations for data analysis and financial reporting, Mendelson Consulting and Noobeh offer the services, solutions and partner ecosystem needed to support new, established and fast-growing franchise operations.

Make Sense?

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