Tag: business

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Timing is Everything: Security, AI and the Tech Stack in Restaurants

Running a restaurant or chain of restaurants is no easy task. Margins are often razor thin while customer demands continue to expand. Food service, like so many other industries, is struggling to bear the weight of change as labor shortages, rising costs, increasing cybersecurity risk, and demands for an improved customer experience push the industry to do more efficient and effective business. To keep up, businesses must learn more about what’s really going on in the operation, and to turn that insight into action. Timing is everything, and now is the right time to look at technology and platforms which will deliver greater insight and intelligence.

Whether it is leveraging commercial solutions available from partners or through building the tech stack by DIY, businesses in the restaurant industry are looking for innovative solutions to drive more profitability as well as increasing revenues leveraging resources they’re already paying for. AI is playing a big role in this evolution and businesses of all sizes, from the single-location entrepreneur to the multi-location franchise, are taking steps to incorporate it into the operation. Yet AI is all but useless if it doesn’t have the data to analyze.

An example of a transformational solution for the restaurant industry might be Curbit’s products, which include digital infrastructure and real-time AI capabilities that enable the software to analyze the data around service, real-time order progress, kitchen performance and guess sentiment. Microsoft’s Azure and Azure AI platform is key to Curbit’s innovation and development, enabling them to give the information which powers timely decision-making rather than offering only after-the-fact reports or outdated dashboard data.

In the category of maximizing the resources you’re already paying for, look at new services available through DoorDash, where lunch special and happy hour promotional offerings help businesses drive demand in off-peak times. Designed to increase revenues and drive greater sustainability, the service also reflects how restaurants are increasingly faced with the need to leverage online tools and mobile ordering to replace the reduction in foot traffic at brick and mortar location.

On the other side of that coin is information security and privacy and how businesses deal with the realities of cybersecurity threats and the need for greater levels of protection. Collecting more data for analysis means there is an increased risk of exposing private data if not adequately protected.

Considering high profile incidents like what happened with Panera, adequate cybersecurity protections must be part of the essential infrastructure that supports the operation. What was initially described as a systemwide technical outage at Panera was ultimately found to have been a cybersecurity breach exposing some employee personal data and the basis for a class action lawsuit filed by Panera employees.  

Whether it belongs to employees or customers or others, personal and private data must be protected. The cost of protecting the data is likely lower than the cost of dealing with a data breach and the potential resultant backlash, which is another part of the equation which must be considered.

Mendelson Consulting and Noobeh cloud services recognize how businesses need to modernize their systems, developing greater intelligence and resilience in the operation. We also recognize the importance of redundancy and agility in systems, and how quality managed cybersecurity solutions and services help guard against attack.

From ERP and specialized business solutions to platform, hosting and managed service, Mendelson Consulting and Noobeh cloud services can help your business meet the demands of doing business now and in the future.

jm bunny feetMake Sense?

J

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Deadline Approaching for QuickBooks Desktop Users

All QuickBooks Desktop Users Are Required to Upgrade to a Current Subscription Model by Sep 30. Yes, the time has come to buy in to the software subscription model or lose access to your books. But at least you get to keep using QuickBooks desktop software, which is worth a lot of you’re already invested in QuickBooks.

Effective Sep 30, 2024, all existing users of QuickBooks Desktop Pro, Premier, Mac, and Enterprise Solutions v21 (and earlier) must transition to the annual subscription model. For Pro and Premier users, this is a short reprieve. Previously Intuit had announced a July deadline for renewing Pro/Premier licenses. After the now-September deadline, there won’t be any new sales of Pro or Premier licenses. With some of the recent price increases it almost becomes a moot point, as QB Enterprise is now priced similarly (less?) than Premier.

Something notable in all of this is that versions sold under non-subscription one-time licenses will be discontinued entirely. That is just fine for many users, however, as the much older versions don’t “phone home” to authorize the license, so they can keep working. The downside to that is vulnerability. Outdated and unpatched software is more vulnerable to risk than software that is actively updated to protect against various exploits. Best practices demand keeping software updated and patched. Being out of support with your business financial and accounting software is not a position you want to find yourself in.

Starting Oct 1, 2024, QuickBooks Enterprise will be the only QuickBooks Desktop version available for new purchases. For very small businesses, this is going to be a challenge as QB Enterprise is not as affordable as Pro was. These businesses may find that QuickBooks Online works for them, but they will not only miss out on a great deal of QB Desktop functionality that is not present in Online, but they will also be locked into the QuickBooks Online service model of receiving product updates without announcement, not having a backup of your company data, getting bombarded with a revolving door of add-on apps, and having literally no control whatsoever of where your data lives and how Intuit and its companies are accessing it.

If you are using an older version of QuickBooks Desktop, upgrading to the subscription model before the deadline is crucial to avoid any interruption of services.

What does this mean?

  1. Service Discontinuation:
    Failure to upgrade will result in the discontinuation of services such as QuickBooks Desktop Payroll, Payments, Online Backup, online banking, system updates, security patches, and live support. This could potentially disrupt your business operations.
  2. Immediate Action Needed:
    To ensure uninterrupted business operations, we strongly recommend planning your upgrade without delay.
  3. Advantages of Upgrading:
    Intuit encourages existing Desktop subscribers to upgrade to the current version (Desktop 2024) to benefit from the latest features, improvements, security updates, and bug fixes. Updated software also improves compatibility with current versions of Windows, Microsoft Office applications, Gmail services and other solutions that use modern methods of account protection and authentication.

At that time, you may also want to consider your alternatives to how and where you run your QuickBooks Desktop software.

Intuit offers “cloud access” with their QuickBooks Enterprise licensing, but this option is not your only or best option for running your QuickBooks Desktop/Enterprise software in the cloud.

With the bad guys (hackers) and malware being as prevalent as they are, businesses must be vigilant in securing their business and financial information. Shared hosting platforms where service providers allow many users from many businesses to operate on the same servers simply cannot provide the level of security or protection most businesses need.

Noobeh QBonAzure offers some limited shared hosting, but only for customers that have limited requirements and only for a few users. When a company needs more than just “vanilla” hosting for their valuable financial data, we strongly recommend going the private route and having your own cloud server.

Not just a “dedicated” server in a service provider’s network, Noobeh works only in the private Microsoft account of each customer, ensuring that there is absolutely no sharing of any resources with other customers. This allows us to build a system that works specifically for your business, with all the applications and services needed to support all aspects of operation. There aren’t different levels of service or service packages; each system is built and sized for the customer’s unique requirements, and we don’t charge per-application or silly things like that. You need what you need to run your business, and we host that.

Connect with us if you have any questions or need assistance during this transition. We will help you navigate the changes and understand how best to proceed for your business and circumstances, engaging with the right products and services to ensure continuity and set you up for greater future success.

jm bunny feetMake Sense?

J

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Help Your Business Streamline Operations and Bolster Agility

The landscape of information management is swiftly evolving, demanding that businesses prioritize enhanced efficiency and innovation within their IT infrastructure to attain peak performance and profitability. Cloud platforms emerge as indispensable allies in this pursuit, empowering businesses to streamline operations and bolster agility across various workflows, from finance to customer service and beyond.

In today’s technology-driven business environment, a modernized IT framework is imperative. While web-based applications and cloud-based software are often seen as panaceas, they frequently fall short of expectations, leaving businesses entangled in a web of inadequate solutions. The crux lies not just in software, but in establishing a robust IT foundation that seamlessly integrates applications and processes, enabling efficient data flow without the risk of errors or loss.

Cloud platforms not only facilitate seamless collaboration and remote access but also provide centralized data access, enhancing workflow efficiency and inclusivity (no more data silos!). Furthermore, the integration of connectivity solutions ensures smooth data flow throughout the system, minimizing errors and maximizing accuracy.

As businesses increasingly rely on interconnected data ecosystems, there arises a demand for professionals who are adept at navigating and optimizing these connections. Traditionally the realm of IT specialists, this responsibility is now shifting towards accounting and finance teams, reflecting the profound financial implications of every business operation.

Noobeh cloud services and Mendelson Consulting teams work with accountants, CFOs and operations professionals who wish to transform business activities into digital workflows and dynamic sources of intelligence and insight.

Using platforms such as Microsoft Azure, PowerBI and more, plus leveraging solutions such as Clearify’s QQube for QuickBooks, Noobeh helps growing businesses implement the platforms and services that support greater efficiency now, and which have the agility to adjust and adapt to changing conditions, ensuring future support and service.

Gone are the days when accounting and finance were mere repositories of historical data; today, they serve as frontline guardians of business viability. Microsoft Azure cloud platform and services from Noobeh, your business applications, and direct data integrations furnish businesses with real-time insights, transcending conventional silos of historical data and illuminating the intricacies of business performance.

jm bunny feetMake Sense?

J

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Data Gets Lonely When It’s Isolated

EDI Helps Manufacturers Increase Efficiency and Improve Profitability

More efficient processes yield more revenue, it’s that simple. Imagine being able to seamlessly integrate data across the entire supply chain and then imagine how that integration could increase the efficiency and deliver more revenue to each link in the chain.

Every manufacturing CEO wants to increase operational efficiency and lower costs, helping to boost revenues and improve profitability. Yet there is an area which has often been overlooked by businesses, and this is the area of B2B integration. While some methods have delivered degrees of success, broad-based solutions remain elusive to many.

The problem is in the number and types of data sources a manufacturer deals with on a regular basis. With a network of partners and suppliers, each using their own data formats and transfer methods, the volume and variety of information flowing can be overwhelming. The result is siloed data, increased pressure on information technology and management resources, disconnected workflows and slower processes.

IDC’s Manufacturing Insights’ webcast IDC FutureScape: Worldwide Manufacturing Predictions once suggested that nearly 30% of manufacturers would make significant investments toward increasing visibility and analysis of information exchange and business processes, within the company and with partners. That was in 2015. Today, data integration and process improvements continue at a fevered pace as technology is helping businesses gain new data that brings new insight and sparks change.

The integration of Electronic Data Interchange (EDI) is a fundamental first step in improving how a business works with trading partners as well as internally. EDI has been around for many years and refers to the transfer of structured data between two organizations or “trading partners” using a set of standards that define common information formats to facilitate the exchange. By adhering to the same standards, two different organizations can electronically exchange documents (POs, invoices, shipping notices etc), seamlessly and regardless of geographic location.

Simplifying business processes, reducing operating costs, increasing end-to-end visibility, reducing errors, and speeding up operations and responsiveness… these are the many benefits to be experienced when EDI and non-EDI information streams are processed in the same manner when it comes visibility, exception-handling, notifications, role-based access etc.

Unfortunately, not all trading partners use EDI (or implement it in the same manner). To get their documents into a usable format, manufacturers find themselves using manual processes or writing custom scripts. Either way, it means that documents are flowing through entirely different processes for EDI and non-EDI business partners, which significantly complicates matters and adds unexpected costs and complications. Addressing this is one of the reasons why modern manufacturers are finding an increased need for connecting with organizations like Mendelson Consulting who can help identify and address situations that out-of-the-box EDI does not.

The pressure is mounting for manufacturers to produce more with less resources. Mendelson Consulting understands what makes EDI complicated and has the experience and expertise to help growing enterprises overcome challenges in design and implementation, making broader integration possible and greater improvement achievable.

jm bunny feetMake Sense?

J

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ZERO TRUST – Every Email is Suspect

Electronic mail has become a standard for communications around the globe. Email can contain not just text, but can deliver documents, photos and videos and other media. Email allows people to contact others at any time and respond on their own schedule. Where previous methods of communicating with someone far away were expensive and time-consuming, email allows people to stay in touch no matter where they are as long as they can connect to the internet.

Yet email is not a fully secure communication medium, and a lot of people are just now figuring out just how vulnerable they may be. What was once considered a trusted means of communication has now become something to be suspicious of. For most users today, it is best to approach emails with a high degree of suspicion (zero trust), especially if they ask for personal information or contain links or attachments.

With email, someone could intercept the messages or even store messages without your knowledge or control. The smallest human error can have ripple effects that turn into waves of trouble because messages cannot usually be taken back. And then there are the threat actors, of which there are too many and they are far too clever.

Phishing has become a highly popular method of cyber-attack, probably because it works so well. It involves tricking people into giving away sensitive information like credit card numbers, social security numbers, and passwords. Phishing is fueling (phueling?) opportunities for malware infections and identity theft which can lead to financial loss, reputation damage and more. Any information an attacker can gain helps them get even more information and go deeper into the organization.

Protecting against phishing attacks requires vigilance and following best practices such as using strong and complex passwords, and two-factor or multi-factor authentication (MFA). Also, it is crucial that users avoid clicking on links in emails, and everyone should verify the email authenticity before responding, especially if sensitive information is involved.

To check the identity of the sender, mouse over (put your cursor over) the email address and it may show you the actual sender address. While the email may say the message came from somebody you know, you may find that the actual sender address is an obscure email address you don’t recognize.

Mouse over links in the email but don’t click on them. When you hover your cursor over the link, it may show you the actual url the link goes to. Like with email addresses, links can be named something other than the actual url. If it is a url or website name you recognize and trust, then type the url into your browser instead of clicking on the link, just in case.

Use multiple channels for communication. This means you should not just communicate with co-workers and others using email. It is always a good idea to have some other form of trusted means of communicating with someone, such as via telephone or a messaging application. When you receive an email requesting sensitive information or an email with file attachments, you should communicate with the sender on one of your other communication channels to verify the authenticity of the email or attachment.

Never ask the sender to verify their identity over the same channel as the original communication. If it is a hacker, you’ve just verified to them that they reached their target.

jm bunny feetMake Sense?

J

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Preparing Your Business for Exploding Growth

Preparing for exploding growth in a business requires careful planning and strategic decision-making. To develop the information necessary to support these activities, businesses must implement their processes and systems to properly collect the data required. Unfortunately, many organizations fail to develop the systems which will support increased activity and business growth, only recognizing after the fact that the process support and the data they need isn’t there. To prevent being caught off guard with more business demand and not enough organization to support it, follow these recommendations to set the business up for success over the long run.

Set clear goals and adjust as required. You need to know what the business purpose is… the objective you hope to achieve with all this activity. Establish SMART goals – specific, measurable, achievable, relevant, and time-bound. With a set of smart goals and a well-defined objective, the business has a clear direction and a guide to assist in decision-making.

Build infrastructure that is scalable. If the business infrastructure can’t handle increased demand, the business can’t grow effectively. Scalable information technology and software systems, robust production capabilities with adequate human resource availability, and increased efficiency in supply chains will help the business meet increasing demand, while improved reporting and business intelligence helps to anticipate potential bottlenecks, allowing for plans to be developed to address them.

Make sure finance and accounting are set for growth. Strengthen overall financial management and review your financial processes to ensure they can accommodate growth. Implementing the right systems and software is necessary to not just optimize production and operations, but to provide a foundation for establishing sound accounting and financial practices which will help the business secure funding and manage cash flow effectively. A good way to evaluate your preparedness for growth is to prepare financial forecasts and stress tests to gauge your business’s financial resilience under various growth scenarios.

Streamline operations and automate where it makes sense. Evaluation of businesses processes is an ongoing task if your business is to continuously work to improve efficiency and effectiveness. Where opportunities for optimization and improvement exist, consider using automation and technology solutions to help streamline operations and reduce manual effort while remaining focused on enhancing customer experience and satisfaction through streamlined processes and improved service delivery.

Plan for Risk and Contingencies. You should try to identify potential risks and challenges associated with rapid growth, such as increased competition, supply chain disruptions, or changes in customer preferences. Develop contingency plans to mitigate these risks and ensure continuity of the business and operation. It may even make sense to consider diversifying your revenue streams to reduce dependency on a single market or product.

Monitor, adjust and adapt as needed. Key performance indicators (KPIs) should be regularly monitored, as should market trends, to stay informed about your business’s progress and to stay on top of industry developments. Use data analytics and reporting tools to gain insights and make data-driven decisions instead of operating on emotion. The business that plans for growth must remain agile and adaptable, adjusting strategies and operations as needed to accommodate changes in demand as they occur.

Preparation for rapid growth requires a proactive approach and continuous evaluation of your business’s readiness. Regularly reassess your strategies, make necessary adjustments, and stay focused on delivering value to customers as you scale.

Mendelson Consulting and the Noobeh cloud services teams are advisors and consultants with expertise in scaling businesses, and can provide valuable insights, guidance, and support throughout the growth process and beyond.

jm bunny feetMake Sense?

J