Podcast Episode: Data, Cloud, and AI for SMBs

Pip: Cooper Mann Consulting has a recurring thesis: before you chase the shiny thing, make sure the foundation underneath it can hold the weight.

Mara: Joanie Mann covers a lot of ground in these posts โ€” QuickBooks reporting infrastructure, cloud resilience for smaller businesses, Microsoft Fabric as a data platform, and what it actually takes to make AI useful.

Pip: Let's start with the reporting question, because it turns out QuickBooks alone may not be enough.

Reporting Beyond QuickBooks Enterprise

Mara: The core tension here is that QuickBooks Enterprise Desktop is genuinely capable software โ€” cost-effective, flexible, widely used โ€” but its built-in reporting has a ceiling.

Pip: The post puts it plainly: "Many businesses eventually outgrow the reporting capabilities available directly inside QuickBooks Enterprise Desktop." That's the inflection point the whole piece is built around.

Mara: And the consequence is concrete. When you hit that ceiling, you're not necessarily shopping for a new accounting system. You're looking at extending what you have โ€” pulling QuickBooks data into Azure infrastructure and surfacing it through Power BI.

Pip: Which is a meaningfully different conversation than "time to rip and replace."

Mara: Right. The post walks through what that extension actually delivers: custom report design, consolidation of data from other operational systems, interactive dashboards, automatic data refreshes across devices, and handling for larger datasets using Azure's elastic infrastructure.

Pip: That last one matters for businesses that have been running long enough to accumulate serious data volume โ€” the reporting slows down before anything else does.

Mara: The scalability argument carries through to a companion piece, Unlocking Insights in QuickBooks Enterprise Data, which frames this as an AI-readiness question too. Once QuickBooks data is centralized in a governed data warehouse or lakehouse, it can feed forecasting and anomaly detection โ€” not just dashboards.

Pip: So the reporting upgrade and the AI foundation are the same project, just described at different stages.

Mara: And a third piece, Unlock KPIs and Improve Reporting with QuickBooks, backs up to the starting line: businesses that haven't yet captured the right operational data can't build meaningful KPIs from it. The post makes the point directly โ€” "No data means no KPIs." You have to get the data right before the reporting layer has anything real to work with.

Pip: Which is a polite way of saying the ledger cards have to go first.

Mara: That thread connects directly to the cloud question โ€” where the data lives shapes what you can do with it.

Cloud Flexibility as a Business Strategy

Mara: The cloud resilience post reframes what resilience actually means for a small or midsized business today.

Pip: The post puts it this way: "Cloud flexibility won't remove uncertainty, but it can change how the business faces it… from reacting under pressure to responding with confidence, agility, and control."

Mara: What that looks like in practice is scaling resources seasonally, enabling secure remote access, deploying tools faster, and strengthening backup and recovery โ€” without rebuilding the technology foundation each time something shifts.

Pip: And the post is careful to say this doesn't have to happen all at once. You start where the value is most immediate.

Mara: That phased framing is what makes the cloud conversation feel like a business decision rather than an infrastructure project. Speaking of infrastructure โ€” Microsoft Fabric is where that foundation gets built.

Microsoft Fabric for Growing Businesses

Pip: The Fabric post is aimed squarely at businesses drowning in spreadsheets โ€” which is most of them.

Mara: The framing is direct: Azure data platforms and Microsoft Fabric can replace "spreadsheet chaos" with a centralized analytics environment, eliminating file version issues and the need for manual consolidation entirely.

Pip: So the upshot is a live business dashboard pulling from QuickBooks, Shopify, HubSpot, Square โ€” whatever the business already uses โ€” without custom integrations.

Mara: And the post emphasizes that getting started doesn't require a dedicated data team. That's the practical threshold for most small businesses. Which brings us to the question of what happens when AI enters that environment.

Fix the Data Before AI Touches It

Mara: The AI posts share a single argument: AI doesn't fix bad data, it scales it.

Pip: Fix the Data, Then Let AI Scale It puts the problem in terms any field-service business will recognize โ€” jobs marked complete in one system but not invoiced in another, customers duplicated across platforms, manual spreadsheet patches holding the whole thing together.

Mara: The post is direct about the consequence: "Imagine training your AI on this data. It isn't going to resolve the data issues or repair them, it will repeat them at scale."

Pip: That's the part AI vendors tend to skip in the demo.

Mara: Data Is the Real Competitive Advantage extends the argument beyond any specific software stack. It asks four questions worth sitting with: Do you trust your core business data today? Can you explain where key numbers come from? Are your processes documented and consistently followed? Do you have a single, reliable version of the truth?

Pip: If the answer to any of those is no, the post's advice is clear โ€” fix the data first, then consider the AI layer.


Mara: The thread across all of this is the same: the foundation has to come before the capability built on top of it.

Pip: Data before AI. Cloud before scale. Reporting infrastructure before the dashboard you actually want. Next time, we'll see what else is in the queue.

Private Equity: Operational Systems Create the Value Financial Models Only Predict

Executives signing acquisition documents during a private equity deal meeting

Why connected workflows and reliable data are essential to scalable growth

Financial models can project revenue growth, margin expansion, cash generation, and even a successful exit. But a spreadsheet cannot produce those outcomes. Value is created inside the business, through operational systems that make work repeatable and data integration that gives leaders a reliable view of performance.

From Financial Plan to Operations Reality

An integration plan for operations should address a practical question: What will the company be able to do consistently better after the integration that it cannot do today? The benefits are typically found with consistent approaches to pricing, structure and pipeline reporting for sales, streamlined and preferential purchasing capability, guardrails for and improvements in service delivery, creation of working capital, and analytical reporting with an AI capacity.

Those capabilities depend on systems. Pricing needs govern discount rules and margin visibility; sales needs a defined process and trustworthy pipeline data; and cash conversion requires billing, inventory, purchasing, and collections to work as one coordinated workflow.

Integration Turns Activity into Insight

Many companies have the necessary applications but still lack visibility of the relevant data. Customer, transaction, inventory, project, and financial data often remain in silos, use inconsistent definitions, and arrive too late to guide meaningful decision-making. Teams will try to compensate – using spreadsheets, manual reconciliations, and competing versions of the truth.

Data integration creates a shared view of how activity becomes revenue, profit margin, and cash. Leadership can see whether price increases are making a difference, which opportunities convert profitably, where purchasing savings are gained or lost, and why earnings arenโ€™t getting to the bank account. This is not about simple data movement; itโ€™s about having timely, trusted information to support business decisions as they are made.

Standardize Before You Automate

New software cannot repair an undefined process or inconsistent data. To standardize something, first establish ownership of a process or area, make sure everyone is using the same definitions, understand where decision rights exist, and identify the most meaningful measures first. From there you can move to stabilize critical workflows, standardize the master data, connect the systems supporting high-value decisions, and automate.

The key is to connect investments to operating outcomes, such as faster quoting, better sales forecasting, reduced inventory, fewer billing errors, and more efficient administration.

Build for Acquisitions and Scale

Acquisitions introduce more and different applications, customer structures, products and product codes, reporting practices and more. A repeatable integration capability defines what must be standardized, what can remain local or localized, how the data maps across systems, and when reporting comes together. This approach reduces operational disruption and accelerates time to value, capturing the synergy more quickly.

The Real Source of Durable Value

Long-lasting value does not come from having more technology. Extended value return comes from operational systems which employees can execute, integrated data that business leaders can trust, and a management mentality that turns information into action. When pricing, sales, procurement, delivery, and cash management use connected processes and consistent data, growth becomes more predictable and margins more defensible.

Turn Fragmented Operations into Measurable Results

Ready to connect your systems, improve data visibility, and build more scalable operations? Noobeh is ready to help!

Letโ€™s start by identifying your highest-impact workflow and defining the business outcome, and then together weโ€™ll create a practical integration roadmap. The sooner your applications, data and processes work together, the sooner your strategy can produce measurable results.

bunny feetMake Sense?

J

The Rise of AI in Small Business Operations

Three professionals discussing holographic data displays in an open office environment

AI is no longer just a big-business advantage. Small businesses are adopting it quickly to save time, streamline everyday work, and help their teams get more done, not replace them. For companies trying to do more with less, that appeal is hard to ignore.

Depending on the study, AI adoption among small businesses is estimated anywhere from 58% to 89%. The common thread is clear: business owners are using AI to automate repetitive tasks, boost productivity, and free up employees for higher-value work. Generative AI is especially gaining traction, with usage now nearly double the 2023 rate.

Hereโ€™s what the latest research tells us:

  • U.S. Chamber of Commerce: Generative AI is becoming mainstream for small businesses. Nearly 60% now use it (more than twice the 2023 rate) and 82% of AI-using businesses also added employees over the past year.
  • JPMorgan Chase Institute: Newer businesses appear to be moving fastest. The institute found that 2025 startups reached 10% AI adoption within their first six months, showing how quickly AI is becoming part of the modern startup toolkit.
  • Goldman Sachs 10,000 Small Businesses Voices: Adoption is high, but deep integration is still a work in progress. While 76% of small businesses use AI, only 14% have fully built it into core operations.
  • ICIC Research: The benefits are showing up inside the workplace, too. More than 60% of owners say AI has improved employee productivity and job satisfaction, though data privacy and limited technical expertise remain real hurdles.
  • OECD Discussion Paper: For smaller enterprises, AI can be a practical way to compete, innovate, and stretch limited resources further, especially when adoption is tied to clear business goals.

Taken together, these findings point to a simple but important conclusion: AI adoption is no longer about whether small businesses should experiment with the technology. Itโ€™s about how they can use it thoughtfully, securely, and strategically to create real business value.

Noobeh can help you prepare your systems and data for AI. After all, even the best AI tools canโ€™t deliver meaningful results if your processes are unclear, your workflows are inconsistent, or your data is disorganized.

bunny feetMake Sense?

J

AI Tools Revolutionizing Small Business Operations

Cafe worker using a laptop at a table while staff serve customers

AI is no longer just for big companies. Small businesses are using it to save time, sharpen marketing, improve customer service, and make everyday decisions. Adoption is moving quickly, too: by 2024, surveys estimated that 20% to 40% of U.S. businesses were using AI tools. Among respondents to the Federal Reserveโ€™s 2024 Small Business Credit Survey, nearly 40% of small businesses were already using AI or planned to start soon.

How are small businesses putting AI to work?

  • Some owners rely on AI features already built into familiar software, including billing platforms and accounting solutions.
  • Others use widely available tools such as ChatGPT or Google Gemini to draft and polish blog posts, emails, and social media content.
  • Some invest in paid tools such as Claude to research ideas, solve problems, and tackle more complex work.

Industry-specific uses are catching on, too. One business uses AI software to track caregiver visits to clientsโ€™ homes. Another uses it to forecast HVAC service demand based on local weather. More advanced firms are building custom models or adding AI-powered features to products for their own clients.

Why are some owners still cautious?

Not every small business is ready to dive in, and that hesitation is understandable. Owners have real concerns about accuracy, confidentiality, intellectual property, and the time it takes to learn something new. Others are interested but simply do not know where to begin. And some are not convinced they need AI at all. As one respondent put it: โ€œI hope not. We make cheeseburgers.โ€

Itโ€™s time to get started

AI does not have to be overwhelmingโ€”or reserved for companies with massive budgets. The best approach is usually to start with one real business problem, choose the right tool, and build from there.

Ready to save time, work smarter, and grow with confidence? Reach out to Mendelson Consulting and Noobeh. We help small businesses turn technology into practical results with guidance that fits the way they actually work. Together, we can identify the right opportunity, take a smart first step, and help your business do more, better.

Make Sense?

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Stay, Upgrade, or Move On? Choosing Your Next Business System

If you’re a business owner using QuickBooks accounting software and thinking it is time for a change, you aren’t alone. While QuickBooks Enterprise works really well and has for a long time, there always comes a point where a growing business simply needs more. Change for the sake of change makes no sense, but if the systems or software are holding the business back, change becomes a business imperative.

Choosing the next business accounting system can feel a little like standing at a fork in the road with three signs: keep QuickBooks and try to improve reporting, upgrade to something like Intuit Enterprise Suite, or close your eyes and jump into a full ERP with both feet. The wrong choice can create years of frustration; the right one can give the business room to grow without adding unnecessary complexity.

Surprise! There is no universal answer for the “right” accounting system.

The right choice depends on what is actually causing the pain: reporting gaps, finance process issues, or deeper operational complexity.

Option 1: Stay on QuickBooks and add Fabric

This is usually the best path when accounting is still working, but the company needs much better reporting. Maybe the business has ServiceTitan, Jobber, Cin7, HubSpot, spreadsheets, and QuickBooks all telling part of the story. Noobeh team helps businesses use Microsoft Azure and Fabric to pull that data together so Power BI can show the bigger picture.

Possible Option 2: Move to Intuit Enterprise Suite

This may make sense when the finance function itself is starting to feel stretched. The company may need multi-entity financials, stronger approvals, better controls, consolidated reporting, more AP/AR automation, or budgeting and forecasting that go beyond the basics. The team at Mendelson Consulting are among the few who can really help make this evaluation with you (years of financial system and QuickBooks experience and backed by actual CPAs).

Option 3: Move to a full ERP

A full ERP starts to make sense when the business has outgrown simple accounting-centric tools entirely. That usually happens when global entities, multi-currency, multi-entity consolidation, inventory, manufacturing, supply chain, or operational workflows become too complex to manage around the edges.

That is when a system like Microsoft Dynamics 365 Business Central enters the conversation. Where Intuit Enterprise Suite may provide a “next step” for finance teams, Business Central could likely be the superior (read = longer-term) solution due in part to the tight integration with applications and services the business likely already uses.

A simple decision framework

FactorQuickBooks + FabricIntuit Enterprise SuiteERP
RoleAccounting + analyticsLight operational finance platformComplete Finance and Operational Platform (Full business system)
CostLow to moderateModerateModerate to high
ImplementationFairly FastMediumMedium to long
FlexibilityVery highModerateHigh
Operational depthLimitedModerateVery deep
Reporting powerVery high (Fabric)Moderate, but higher if Fabric is addedHigh

The question to ask first

Do we mainly need better insight, better finance scale, or a new and modernized business system?

  • If the problem is visibility โ†’ Fabric
  • If the problem is finance scale โ†’ Enterprise Suite
  • If the problem is finance and/or operational complexity โ†’ ERP

The bottom line

The modern SMB stack is not always about picking one perfect system. More often, it is about building the right combination of operational tools, accounting or ERP software, a data platform like Microsoft Fabric, and dashboards in Power BI. Start with the business problem first, then choose the system path that solves it with the least unnecessary complexity. What’s truly important is to look ahead a little bit and consider what the next likely issue will be, and to address is now rather than facing another purchasing decision later.

The best choice is usually the one that solves todayโ€™s bottleneck without creating tomorrowโ€™s burden. That may mean improving reporting, scaling finance, or moving to an ERP, but the decision should start with the business problem and not the software label.

Not sure which path makes sense?

Connect with our team at Noobeh and lets discuss your top-of-mind challenges. It may not require a formal assessment to get the improvements started. If things sound a little more complicated, the next step would be a short systems assessment by Mendelson Consulting specialists.

List the tools you use today, the reports leadership actually needs, the manual work your team repeats every month, and the workflows that are starting to break. Once we help reveal those gaps, the decision becomes less about software buzzwords and more about choosing the platform that solves the real problem.

bunny feetMake sense?

J

Data Is the Real Competitive Advantage

AI is powerful, but it’s not magic. AI can’t compensate for fragmented systems, poor processes, or unreliable data. When a business succeeds with AI, it isn’t necessarily because they have the most advanced models. More often, AI success is found by those with the strongest data foundations.

High-Quality Data is the Foundation for Successful AI in Business

Artificial intelligence is rapidly becoming a competitive differentiator in business. From forecasting demand and optimizing pricing to automating customer service and detecting fraud, AI promises efficiency, insight, and scale. Yet many AI initiatives fail to deliver meaningful resultsโ€”not because the algorithms are weak, but because the underlying data is.

In practice, AI is only as good as the data it learns from. Without high-quality, well-organized, and reliable data, even the most advanced AI tools will produce inaccurate insights, reinforce bad decisions, or fail entirely. For businesses looking to use AI responsibly and effectively, data quality is not optional – it is foundational.

Garbage In, Garbage Out: The Reality of AI

AI systems don’t โ€œthinkโ€ or โ€œreasonโ€ in the human sense. They identify patterns based on historical data. If that data is incomplete, inconsistent, outdated, or biased, the AI will replicate and amplify those problems.

Sales forecasts built on inconsistent historical revenue data will be unreliable, customer churn models trained on incomplete customer records will miss key risk signals, and AI copilots trained on poorly documented internal processes will give incorrect guidance to employees.

In short, AI can’t fix broken data. It can only scale its flaws.

AI Strategy Should Follow Data Readiness

Many organizations pursue AI due to competitive pressure or fear of falling behind. This โ€œAI FOMOโ€ often leads to rushed implementations that skip essential groundwork.

A better approach is to ask these four simple questions:

  1. Do we trust our core business data today?
  2. Can we explain where key numbers come from?
  3. Are our processes documented and consistently followed?
  4. Do we have a single, reliable version of the truth?

If the answer to any of these questions is โ€œno,โ€ the priority should be improving data qualityโ€”not deploying more AI tools.

High-Quality Data Enables Trust and Adoption

AI systems only create value if people trust and use them. When employees see AI outputs that conflict with known realities or change unpredictably, confidence erodes quickly.

On the other hand, when AI is built on clean, well-governed data, the insights it provides align with business intuition and recommendations are explainable and defensible. This increases adoption of the tool across teams, and allows AI to become a decision-support tool rather than a black box.

Trust starts with data.

High-quality data is the real enabler of AIโ€”turning automation into insight, predictions into action, and experimentation into sustainable advantage. For organizations serious about using AI in business, the path forward is clear: fix the data first. Thatโ€™s where the competitive advantage will come from.

bunny feetMake Sense?

J