Tag: business information technology

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For Accounting Professionals: Private Hosted Solutions and Helping Clients Cope with the New Normal

Accounting professionals have an opportunity right now to help their business clients through the difficulties presented by the COVID-19 pandemic. With work-from-home mandates and increasingly fluid reporting requirements to support grants, loans and loan forgiveness, business owners need all the support and good advice they can get.

The global pandemic is changing the landscape of business worldwide. Many small businesses in the US have either closed or are on the brink, looking for ways to keep the doors open and employees paid. Supply chains are strained, distribution has slowed, and workers are being asked to work from home if possible.

These are challenging times, but the guidance and support you can provide to your business clients can be just what they need to help keep the doors open and workers producing. Remote access, cloud hosted applications and data, and real-time accounting support and management reporting are the weapons you and your clients will use to fight the conditions that are currently working against you both.

Help your clients deploy cloud hosting services for their entire business.

Running applications and storing data on an in-house network increases the cost and complexity of supporting a remote or mobile workforce, for you and for your clients.

Remote access and supporting work from home requires that users have the means to communicate with each other and to collaborate on the work. Tools to support communication and collaboration are critical when the workforce is distributed, operating from a variety of locations and with whatever device is available. Yet business owners, operators and managers may find that collaboration apps and other online tools don’t provide access to the applications and data required to do all their work.

To address the problem of working on client data, some accountants may install the client software and copy the data to their own in-house networks. This creates a situation where the accountant is paying for computing resources, space and management of client applications and data in addition to their own. This increases the cost of internal operations for the accounting firm and can impact internal system performance while also reducing overall productivity.

More to the point, this model only supports doing after-the-fact work for the client, which results in the data and reporting being outdated and far less useful to the client in supporting daily decision-making. This model also does nothing to help the firm with their own possible work-from-home needs even as IT support and on-site service becomes more limited.

Accounting professionals wanting to provide services to clients proactively rather than reactively must have real time access to the same applications and data that the client uses. The old fallback to remote control solutions is one approach, yet it is not really an optimum solution to the problem.

Remote control, like PCAnywhere, GoToMyPC or LogMeIn expose the professional to more of the client computing environment than is necessary, introducing risk and the potential for blame if something goes wrong. And remote-control solutions are single user, reducing productivity because the client can’t use their system while the accountant controls the computer. RC solutions also rely on the availability and function of the on-premises systems. If the on-prem systems aren’t turned on, up and running and accessible, then the remote user can’t connect.

It may be that online or web-based applications are an option, but for many businesses they aren’t really a viable solution. QuickBooks Online is simplified software and is not appropriate or usable for many businesses. The QBO subscription model is per-company, limiting options and reducing cost-efficiency for businesses with multiple entities. And QBO doesn’t address other business needs, such as working with documents and reports, and it can’t provide any access or support for other business applications. Even the ability to backup and preserve data is very limited without specialized services and tools.

Shared hosting service might be closer to the right answer, yet shared hosting is generally only useful for very small organizations and supports only core QuickBooks functions, so it can be as restrictive QBO. Shared infrastructure used by the shared hosting platforms can also introduce significant risk to every business on the platform because ransomware and malware can easily move through connected file systems and servers.

Compare shared services to a public pool where it is very easy to transmit from one person to another; in these networks an intrusion can end up spreading malware to the entire network and platform, resulting in days or even weeks of outages. Unfortunately, disaster recovery is often limited to recovery of the provider hosting platform and does not always include recovery of all customer data.

The best solution for business is private, managed cloud hosting service delivered on a trusted and proven platform like Microsoft Azure.

Hosting service that takes advantage of the Microsoft Azure cloud  platform allows the business to centralize access to all their important applications and data, making it possible to provide complete application functionality for all users no matter where they are located.

Using the Azure platforms means that security, fault tolerance, scalability and agility are designed into the solution rather than being extras from the hosting provider. Microsoft-managed datacenters and Microsoft-managed hardware means the experts in systems and security are handling the big stuff while the service provider focuses on what the client needs.

The virtualization technology enables the agility to meet changing business needs, scaling systems up or down if necessary. Massively scalable platform allows services to be right sized now without concern for future resource requirements (no buying ahead based on possible future needs). There are no arbitrary limitations placed on the applications or services the business needs to run on the cloud platform, and no fees for running more apps.

Making all the applications and data available to workers, when and where they need them, is the key to promoting higher levels of productivity while delivering the data management needs to support daily decision-making.

Now that you have access, provide pro-active support and help business owners and managers make the right decisions.

Better data and reporting to support business and finance management is more important than ever, especially when having the right information can mean the difference between keeping the doors open and closing shop for good. Whether the goal is to shore up finances to keep employees on staff or to create a cushion to help weather supply chain disruptions, businesses owners need quality financial and performance data in order to make the right decisions for the company.

Once the accounting professional has real-time access to client systems, they can work cooperatively in the data to ensure that the right information is available when it is needed. As business owners seek to take advantage of grants and loan programs available due to the pandemic, the financial and other performance data becomes even more essential in terms of developing qualification and eventually forgivability of the loan.

With timely access, proper reporting tools and regular support and oversight, business owners benefit from a closer working relationship with their accounting professionals. The additional support and proactive service is more necessary now than ever. For the accounting pro, an elevated relationship with client is being developed, where the services provided become more meaningful and the value of those services more evident.

Make sense?

J

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The New Not-So Normal

Millions of people are out of work. Restaurants and shops are shuttered… some permanently. Manufacturing production is largely halted, and the US economy comes to a screeching stop. “Essential” services are available and medical and service workers continue to perform their jobs, but things are anything but normal even for those who remain at work.

The global pandemic has impacted nearly every aspect of daily life and it feels like uncertainty is all we can expect for the time being.

Change is a normal part of daily life – adjusting to varying conditions and forces in and out of our control. But the current climate of not knowing is something none of us has ever faced before.

We take certainty for granted. Our society assumes that things will continue to go pretty much the way they have. We’re used to operating within a standard set of boundaries, and we are just beginning to understand what happens when those boundaries which define “business as usual” go away on a global basis.

We understand that things can happen to disrupt daily life, but there is always somebody or something there that remains… something there to prop up the impacted. You think about global relief efforts where people from all over the world gather to help those in need wherever that need occurs. What happens when the need becomes global? That’s where we are now.

Never in my lifetime did I believe we would see the northern and southern borders of the US closed to regular travel. I wouldn’t have believed that we would see all travel to other countries restricted in some manner, not to mention the locking down of cities, districts, counties and townships worldwide. Essential businesses and their employees continue to operate in increasingly difficult conditions, and hoarders are pillaging the available supply of goods, making things unnecessarily difficult on everyone.

It is kind of like a bad horror movie with all the stuff to freak you out…

  • Global pandemic.
  • Researchers working feverishly toward a treatment or cure.
  • Borders closed and travel restricted.
  • Shortages in medical and other supplies.
  • Field hospitals being setup and morgues being overloaded.
  • Gun and ammo sales skyrocket along with unemployment.
  • Limits on goods available due to hoarding.
  • National Guard deployed to cities.
  • Politicians trying to appear sincere while they take advantage of the situation.
  • Fake news and fear mongering.

The real kicker is that we don’t know when it will end. Maybe things will be better tomorrow… or in a few weeks, which is more likely. But still things won’t be as they were before. Not for a long time.

But there are a few things we have learned already. One of them is that we need to better-prepare businesses to operate with some agility… to be able to find ways to continue doing business even when the workforce isn’t able to go to the office. There are always some jobs that must be done on-site, like grocery, restaurant, factory or warehouse work. But there are also typically administrative and support staff that don’t necessarily need to be present in the building in order to be productive.

Supporting the work-from-home or anytime/anywhere access models aren’t just luxury items any longer. It isn’t just a matter of offering options to make the job more attractive. Having a means to continue the operation and allowing workers to do their jobs while away from the office has become a business imperative. Schools are forced into distance learning models, and physicians have instituted virtual doctor visits.

Via remote is the way most things are getting done right now.

And it isn’t really just about having that option to work from anywhere or keeping social distancing in mind. Consider also the resilience of the IT infrastructure. With travel restricted and people operating under stay-at-home orders, getting on-site IT repair or replacement service may not be an option. On-premises systems are completely dependent on the facilities and if something goes wrong there may not be a way to address it.

There are a great many reasons why moving your systems off-premises and into a cloud hosting situation is a good idea. Creating predictability in IT costs is a big one. Increasing the fault-tolerance of the systems is also important, as is improving performance while not over-purchasing for possible future needs.

But right now, today, it is all about having the access your workers need while building a level of agility in the system to meet changing requirements. And I think we can all agree that things are changing, so adapting your business IT strategy to address change is no longer an option. That is one thing that is certain and it is our new normal.

Make Sense?
J

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More Than Expenses: Manage the Purchase Process

For many business owners, just hearing the term “expense management” brings about visions of traveling employees with piles of receipts and vouchers to be organized, accounted and reimbursed for. The images are often fleeting, however – gone out of mind with no lingering thought because these business owners don’t have personnel who travel frequently, and they don’t have to deal with volumes of expense reports from employees. Expense management solutions aren’t anything these business owners are looking for.

Yet, what does happen every day is that equipment, materials, supplies and services are purchased to keep the business operation going. Calls are made to vendors; price quotes are developed, and purchase requests are typed up in Excel spreadsheets and piled on the owner’s desk for approval. The business owner rifles through the various requests and brings in the bookkeeper to help work through the decision of which items to authorize based on current cash availability.

Because the availability of working capital changes frequently with billings being sent out and receipts being deposited daily, the owner and the bookkeeper spend much of their time together figuring out which purchases to make and when. It is a continual and ongoing process, taking a lot of time and attention away from other important business matters.

Too often, thoughts of managing these efforts with more structure addresses only half of the issue – the purchase. Perhaps there are systems for planning for materials requirements and predicting when parts or supplies will be needed, but that is still just one side of the problem. The other side is paying for it. Factoring those purchasing plans into the cash requirements of the business and having a meaningful and effective way to monitor current cash and expected receipts as well as purchase requirements is essential. Resource and materials planning takes purchase planning, and purchase planning takes visibility into receivables, cash flow and cash availability.

Expense and purchase management processes generally involve three main steps: planning, tracking, and reporting.

As the process involves planning, it suggests a proactive rather than a reactive approach to cash management and purchasing activities. By bringing together all the critical data which describes inflows and outflows, the business owner can have the information necessary to not only forecast (plan) cash requirements but to also understand the availability of working capital.

Knowing ahead of time that traditionally slow paying contracts aren’t factored into immediately available cash is important and being able to adjust purchase schedules based on availability of funds is essential.

Where expense management may not be a big part of the business, managing cash flow and purchasing goods and services is, even in the smallest of enterprises. Make sure the business has the tools in place to help bring an additional level of intelligence to purchasing activities, and that those tools deliver the benefits of a structured (but not time consuming) purchasing approvals and proactive cash flow management process.

This aspect of business – expense management and purchasing processes – is an area where accounting professionals can be of great service to their business clients.  Providing high-value solutions that increase cash efficiency and facilitate cash and purchase planning helps the business function even as conditions change.

Make Sense?

J

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Optimize Costs of Business IT With Cloud Hosting on Azure

Small business owners, like managers of enterprise workgroups, face daily challenges in keeping business information secure yet available to co-workers and business partners. Each type of user has a different need when it comes to applications and data, and users often work from different locations.

For a small business owner, this may mean keeping a set of books at each of several business locations or maybe packing up the information and bringing home the data to work on at night. For a business enterprise it may be the challenge of providing centralized application and data access to multiple branch offices or a distributed workforce.

The problem is in providing affordable secure access to keep people productive. A great solution is moving from local IT to cloud IT on the Microsoft Azure platform with Noobeh.

QuickBooks on Azure from Noobeh

Anytime, Anywhere Access

Managing business data in a distributed environment or multi-location business is very difficult. When data files are stored on local PCs or on multiple servers, the organization may be spending quite a bit of money to backup and protect only some of its information assets. The data that rests on desktops, laptops and tablets is often overlooked and left unprotected.

Noobeh’s cloud service is a better alternative, hosting business applications and data on the massively scalable, agile and secure Microsoft Azure cloud. The service puts the business information and applications users need where they need them, allowing users to work from any location at any time.

Lower Cost of Supporting Productivity and Uptime

The #1 motivator for cloud adoption is cost optimization, according to the Microsoft Survey SMB Cloud Journey 2018. This is especially true for small and midsize businesses who are often running their businesses on lean budgets.

Compared to the costs traditionally associated with owning and maintaining a business network, managed hosting services can represent significant cost savings while improving the stability and security of the network overall.
It may seem that buying equipment and running it until it can’t go any more is the most cost-efficient way to handle business IT, but the real investment gets realized when businesses face the costs of lost productivity, incompatibility with modern technologies or services, and the risks that outdated systems introduce.

No Penalty For Going Back

Perhaps the most important element of application hosting services is the reality that the business aren’t penalized for making a different choice in the future.  Business conditions change and most small businesses want to know that they could return to localized operation if desired, and much more easily than if they had invested in a purely cloud-based or SaaS solution. When a business migrates to an online application, the process of converting back if it doesn’t work out is a daunting and costly task if it can really be done at all.

With the application hosting approach, you continue to use the applications and data you already have investments in… you simply use them from your cloud environment instead of running everything on your local PCs and server.

Application hosting services from Noobeh allow you to continue using the desktop products your business relies on but to also take advantage of modern platforms and cloud service. Noobeh delivers the applications and data from the Microsoft cloud platform, keeping it all managed and working.

But if you don’t want to keep working that way, you can always discontinue the service and pull your data back to your local computers where you simply install your software and keep working.

Noobeh cloud services help businesses get more from their investments in software, associated data assets and personnel training. Users get all the benefits of managed IT service and anytime, anywhere access to their applications and data plus the security of knowing their systems are running on a highly redundant and robust platform. Even with all of that, if the working model is not to their liking, they still have the option of taking their ball and going home.

Make Sense?

J

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How Accounting Professionals Can Improve the Profitability of Their Existing Business Using Cloud

Working Closer with Business Clients

Accounting professionals are increasingly asked to provide more meaning behind the numbers they report on. Small business owners care about the bank balance and their tax bill, but they care far more about how profitable and productive the business is operating. And small business owners care about how they can improve performance – earn more profits and keep more of it. Accounting professionals can help their small business clients do this more efficiently using cloud and hosting technologies.

Small businesses need their accounting professionals to take a more direct level of involvement in support of daily processes than larger companies do.

For small and mid-size businesses, the accounting office may be asked to handle bookkeeping, payroll processing, bank account reconciliations, paying bills and invoicing customers and more. In order to have close access to the information and applications supporting these processes, it becomes necessary for accounting pros to be able to connect remotely to client systems. This isn’t a new requirement, but the technology available today to make it work allows for closer and more immediate interaction between the client and the accounting professional.

When a small and growing business runs their applications on a cloud platform, the variety of users that need to work with the information are able to access it regardless of where they are located because the Internet becomes the network.  This model doesn’t in any way require that businesses adopt web-based applications instead of the desktop applications they have come to rely on.  Desktop applications like QuickBooks, Sage50, Microsoft Office and more can be hosted on cloud platforms, allowing business users to login and use the software they are familiar with and that supports their various processes.

With a cloud hosting model for running business applications and storing business data companies can take advantage of fully-managed deployments of their software and systems without having to employ the IT staff to implement and manage it all. This allows small businesses to have the advantage of high performance IT without the typically high-cost budgets required to support it. The other advantage is that the accounting professionals working with the business are able to access the systems in real time from their offices or other locations, enabling the close working relationship the business needs.

The key value proposition for the accounting professional is the improved profitability to be found in existing client engagements.

Whether it is through an increase in the number and type of services offered to the client or through an improved level of efficiency found with operating on the hosted system, professionals can increase revenues and reduce costs of supporting existing clients. That’s the secret to success in working with the small clients: earn enough working for them while at the same time keeping their costs down so they can grow into larger more profitable business clients.

Make Sense?

J

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Better QuickBooks Hosting: Noobeh Cloud Solutions on Azure Help Businesses Avoid Data Loss, Improve Application Performance and Implement QuickBooks Integrations

They said back in 1999 that the desktop was dead, but desktop software is far from gone. In fact, application hosting services for products like QuickBooks desktop editions just keeps growing in popularity because it delivers the access, mobility and managed services businesses need.

Service providers have been hosting QuickBooks for years, and I’ve been right there all the way, ever since the model was originally developed. In fact, the company I worked with is still selling that original service model today while many other providers have come along to follow it and take advantage of the opportunity.

Using the cloud to support accounting and other business processes makes a lot of sense, and the best part is that it doesn’t require businesses adopt the online versions of the software that just doesn’t work as well. I have a background in accounting so I understand the issues of working remotely with clients, when the business is done in one place but the accounting is done in another. And I love the technology and finding ways to make it easier and more efficient to get small business accounting done.

The benefits of using hosted QuickBooks services are many.

Anytime/anywhere access and fully-managed service are among the most obvious benefits for QuickBooks desktop users, but the advantages of centralized information and applications, secure support for mobile and remote workers, and real-time integrations and analytics capabilities can be transformational for the entire business.  Having the means to affordably extend applications to the entire workforce and keep everyone working with the same data in real time can become the foundation for improved processes, greater efficiency and better business performance.

Among the key benefits of the application hosting model is the fact that businesses are not forced to adopt software subscription services or invest their data in web applications that do not provide the functionality or features required. Even more, the business can elect to move their hosted system back to in-house computers, because the hosting is simply an alternative platform for running the software the business owns. You can take your ball and go home if you don’t want to stay.

With all the benefits of hosting QuickBooks, there are also risks involved, especially when working with shared hosting platforms.

Shared hosting platforms are architectures where the service provider spreads the cost of their infrastructure across many customers to help keep the costs down. Using conventional technologies to create divisions between customers on servers, networks and so on, services providers can deliver at a lower cost when they are able to generate revenue from lots of customers for the same pieces of equipment. As more customers are added, more servers are joined into the network. After a while, there are many servers handling the customer load.

Unfortunately, the greater the number of servers, the more complicated and costly it becomes to update the platform. This is among the reasons why many service providers have aged platforms, with server operating systems that are going out of support and offering only legacy desktop views. In addition to compatibility and modernization, a big problem with allowing the platform to age is that it becomes less secure and more difficult to keep protected.

Protecting against disaster is not the same as doing backups.

Many hosted QuickBooks customers have been faced with the ugly reality that their service provider backups are not enough to recover from disaster. This is largely the fault of the providers and is somewhat by design.  Businesses hosting their financial and other business applications and data want to know that their information is safe and secure. Performing data backups is part of the promise of protecting customer data, so most customers believe that their service provider is backing up in a way that ensures the data can be recovered.

What most hosting customers don’t understand is that the provider backups are there to help the provider recover from disaster and not necessarily to get the customer back where they were.

Hosting companies know that they need to do backups so they can support customers when files get deleted or become corrupted. Hosting companies typically do regular backups of customer data, but they do not necessarily retain individual backup data sets and they often backup all customer data together. This means that the backup data is constantly being updated, and that fully restoring the data of just one customer may be problematic. Service provider backups are there to support the continued operations of the service provider and may not provide the level of archive or retention needed by the customer. Just to make sure their data is safe and recoverable, I strongly recommend that clients keep any hosted data archived in at least one other location off the host’s platform.

In just the past year, outages caused by malware have been experienced by service providers Cetrom, Skyline, Cloud9 and Insynq, demonstrating just how devastating an outage can be when the service provider doesn’t have adequate protections in place.

In many cases customers lost data because the service provider wasn’t able to recover it from compromised or nonexistent backups. Suggesting that customers should have their data backed up locally is never part of the marketing or onboarding with the QuickBooks host, but it is often the fallback position in times of trouble.

Perhaps the most troubling aspects of these provider failures are that many of the problems stem from the shared nature of the platform.

When we first started building QuickBooks hosting services the hardware and software to make it work was terribly expensive. To approach some level of affordability, a shared platform approach was developed. This allowed the service to scale while offering a lower cost of service to customers. When the services were initially developed, there was concern about protecting from viruses and Trojans, but the nature of malware in the wild was not nearly as troublesome as it has become. Things were manageable.

But technology has evolved and so have the threats and bad actors.

The smarter bad guys should be forcing platform providers to reconsider their shared management and delivery models.

Affordable computing resources are available from platforms like Microsoft Azure and Amazon AWS, offering small businesses the opportunity to have not only powerful and scalable platforms for their business IT, but also offering a means of operating privately. Not being forced to operate in the same network or on the same VMs as other companies means not having to worry about the behavior of other people or applications in your business network. It also means that the focus is on recovering your system if disaster strikes, not on recovering the systems of hundreds or thousands of other businesses at the same time.

Considering the move to a more private cloud hosting solution is an important way to reduce risk and improve IT performance for the business.

When they were in-house, the networks were private and no other businesses were sharing the servers. Moving to the cloud should not radically change that profile, and should offer customers the same privacy from outsiders and the same flexibility to implement whatever applications the business needs.

The Microsoft Azure platform provides this capability and businesses can benefit without compromising the budget. With private accounts on the Microsoft Azure platform, our customers are able to take advantage of the current and emerging technologies while safely and affordably supporting their business requirements, which is something the shared platforms fail to offer.

Make Sense?

J