4 Rules of Thumb for Better IT Security

Your business is a target. The simple fact of being in business makes it so. There are a lot of bad actors out there who will go to great lengths to get your personal and financial information, and they have many different and innovative approaches to get it. There are some small steps any business can take to make a big impact in protecting business data.

Here we present our 4 Rules of Thumb for better IT security; a starting place if you’re looking for somewhere to begin.

We can’t stress enough that every business should make it a priority to implement some basic information/technology security standards and regular employee training. Having more discussion on the subject helps everyone in the company learn and shows that management is paying attention. Remember that business data isn’t just word documents and spreadsheets. It’s banking and financial and other information, employee information like social security numbers and direct deposit info, customer, vendor information and more. For even a small business, the possibility data exposure or loss isn’t trivial.

NOOBEH cloud services works to keep your QuickBooks on Azure cloud deployment more secure in a variety of ways, but we always start with a few essential policies. These rules and policies can mean the difference between a small IT annoyance or catastrophic failure and data encryption, loss, or exfiltration. If you haven’t implemented these four essential policies in your business IT environment, today is the day to start.

  1. Always use strong passwords, at least 10 to 12 characters, and make them complex. Require passwords to be updated periodically. Don’t reuse passwords and avoid common words or phrases.
  2. Don’t let users operate with permissions greater than required. In applications, consider restricting functionality based on the role or job requirements. On servers and PCs (Windows, Mac, whatever), make sure users are operating as “standard” users rather than system administrators. When you reduce the permissions granted to users you prevent their accounts from performing possibly harmful actions in the system, like installing malware or damaging programs, modifying settings, or even creating backdoor user accounts.
  3. Control user account information and manage it closely. Simply knowing what user accounts exist can give hackers and phishers enough information to begin targeting logins and applying methods to crack them. Part of this includes making sure to remove or disable accounts for user accounts that are no longer needed. Every unused account that remains enabled is just another point of vulnerability. Protect system and administrative accounts and directories (like Microsoft Active Directory). Make certain that you only grant access to sensitive system and account information when absolutely necessary, and only to a completely trusted source. Also make sure to have at least one “break the glass” (back door) admin account you can use if the regular administrative account(s) become compromised.
  4. Limit the installed software to what is needed for the business and keep it current. Make sure operating systems and applications are up to date, and keep browsers and plugins updated to make sure they don’t become the weak link.

Cyber criminals are delivering waves of cyber-attacks that are both highly coordinated and far more advanced than ever before seen. Endpoint attacks have become complicated multi-stage operations, ransomware hits small business and enterprises alike, and stealth crypto mining got criminals into unsuspecting corporate networks. The year has been awash with massive data leaks, expensive ransomware payouts and the realization of a completely new and extremely complicated threat landscape. The bad guys have upped their threat game in a big way.

Diligence is required to help protect valuable business information assets. Following these four rules of thumb will help the business avoid becoming easy prey and can provide a foundation for greater system security and a more streamlined approach to identity management, applications and access.

jm bunny feetMake Sense?
J

Keeping Your Financial Software Updated: Annual QuickBooks Desktop Service Discontinuation

It’s time again for the annual QuickBooks Desktop service discontinuation notice, which does not mean in any way that QuickBooks Desktop is being discontinued. Rather, Intuit (the makers of QuickBooks) take this time each year to encourage customers to change to QuickBooks Online edition instead of desktop, or for existing desktop users to {sigh} update their desktop software to keep it working fully.

The features and capabilities of QuickBooks Desktop have evolved over time and through a great deal of usage, making the market-leading accounting software for small businesses something that not even its online counterpart can compete with. While QuickBooks Online edition adoption continues to grow, businesses with more mature and complex requirements continue to rely on the tried-and-true capabilities of the QB Desktop editions.

Yet, as technology and business models evolve, so must certain aspects of the beloved QuickBooks Desktop products. Many of these evolutionary changes center on services delivered within the QuickBooks product or as add-on benefits of a particular license type. With identity, license and service management now being handled, at least in part, via web services, QuickBooks is ever-more reliant upon the Intuit.com account and the ability to validate users, roles, license, and services. It is in these areas that service discontinuations tend to focus as older versions of the product no longer support the new methods.

Here is the information Intuit provides regarding service discontinuation for older versions of QuickBooks Desktop (sans the “migrate to QuickBooks Online” messaging).

When does service discontinuation happen and what does it mean?

Access to QuickBooks Desktop add-on services, live technical support, software updates and security patches are all discontinued after May 31, 2023 for QuickBooks Desktop for Windows 2020. This includes all 2020 versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions (v20). Versions of QuickBooks Desktop earlier than 2020 were discontinued previously, as this is an annual occurrence.

Here is Intuit’s statement regarding service discontinuation:

“Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2020 software will be discontinued after May 31, 2023. This also means you won’t receive critical security updates starting June 1, 2023. If you receive any security updates before this date, install them.

Products affected by service discontinuation after May 31, 2023.

  • QuickBooks Desktop Pro 2020
  • QuickBooks Desktop Premier 2020 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
  • QuickBooks Enterprise Solutions 20
  • QuickBooks Premier Accountant Edition 2020
  • QuickBooks Enterprise Accountant 20
  • QuickBooks Desktop for Mac 2020”

Keeping your software up to date is important for a variety of reasons. Not only are new features introduced and software bugs patched or fixed, but security enhancements are introduced regularly to keep your data and accounts safe. Further, regulatory and compliance factors play into some of these updates, as is often the case with online banking service and the like.

Securely connecting to bank feeds, email systems, identity management services and other aspects of software functionality and integration are among the reasons for making sure your accounting software is being updated.

For businesses that don’t use or rely on any of the above services for QuickBooks, the software will continue to work. But, even if the software works after the May 31 date, it might not be a great idea to stay on an older un-updated un-patched and semi-functional version of financial software that you run your business and manage your finances with. Just sayin’.


jm bunny feetMake Sense?
J

Love It or Leave It? QuickBooks Desktop Needs Internet Explorer 11 and Microsoft Uninstalls It.

We all know that software companies recommend running current versions of their frameworks and applications. Often for security reasons, software developers regularly update their products to make them more capable of avoiding or fending off attack of various kinds. New feature and integration delivery and updated compatibility requirements are also big drivers of software updates. Especially as online threats increase and attack potential skyrockets, businesses need to keep their systems updated and secure, and a regular cadence of updates and upgrades makes good sense… but only when the potential impacts of the upgrade have been thoroughly explored. With Windows 10 and 11 and the improved Edge browser (improved over IE), users are loving the enhancements and features. QuickBooks desktop users, on the other hand, might have preferred that Microsoft just leave Windows browsers alone.

The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022

Microsoft is removing Internet Explorer 11 on some Windows 10 computers, and it doesn’t come with Windows 11. According to Microsoft:

The future of Internet Explorer (“IE”) on Windows 10 is in Microsoft Edge. What does this mean for commercial organizations, IT admins, developers, and end users? Microsoft Edge brings you a faster, more secure, and more modern web experience than Internet Explorer. Also, Microsoft Edge with Internet Explorer mode (“IE mode”), is the only browser with built-in compatibility for legacy IE-based sites and apps.

As announced today, Microsoft Edge with IE mode is officially replacing the Internet Explorer 11 desktop application on Windows 10. As a result, the Internet Explorer 11 desktop application will go out of support and be retired on June 15, 2022 for certain versions of Windows 10.

Internet Explorer 11 has been an old technology browser for many years now, so it isn’t surprising that Microsoft is moving ahead with Edge. Browsers are used for far more than just viewing static web pages or bulletin-board chat rooms, so they have grown into frameworks that support a wide variety of processes and procedures. As browsers go, IE11 just doesn’t cut it any longer. But there is a hitch that can really mess up the (literally) millions of QuickBooks desktop users out there who innocently update their computers when Microsoft pushes it via Windows update.

IE11 gets removed from the machine, but QuickBooks desktop 2021 and earlier are dependent on IE11 to run

A little dependency is unavoidable in any good relationship where cooperation and compromise are involved. But being a little too dependent on another can be unhealthy and put a lot of stress on the relationship. Dependencies are among the things to consider any time a software update or upgrade is about to be installed. What relationship does the software about to be updated have to other applications or services installed? Is the new version going to get along with the other applications on the system, or will it even run on the current system? These are the things which should be closely looked at to avoid problems post-update.

Many users are already reporting problems opening their QuickBooks desktop software due to IE being removed from their Windows 10 computers. Microsoft has announced the retirement of IE11, but most users either don’t pay attention to those notices or they don’t really understand the implications. These are among the things that Mendelson Consulting and the NOOBEH cloud services teams pay attention to for you, so that we can help you avoid the things that keep your business from doing business.

If you find that your QuickBooks desktop software will no longer run due to IE having been disabled or removed on your computer, you can link here to find instructions on how to disable and enable Internet Explorer on Windows 10. This will get IE re-installed on your computer so that you can make your QuickBooks desktop software work again.

QuickBooks Desktop 2022 versions are compatible with Windows 11 and Edge browser

QuickBooks Desktop 2022 versions, including Pro, Premier and Enterprise editions, are certified as fully compatible with Windows 11 64-bit, but only if you have installed R3 or later. Other year versions of QuickBooks (and QB 2022 desktop running a prior update release level) may experience unexpected issues including problems with browser compatibility.

What’s the benefit of modernizing if it breaks your business?

Updating application software often means also updating your operating platforms. To keep your business running smoothly, you need to make sure to keep your computers and your application software up to date. It makes no sense to fix a vulnerability in one place but leave another open. Yet sometimes your software vendors don’t do things in an order that works for you, and you end up breaking something that the business depends on. This is where companies find additional value in what Mendelson Consulting and NOOBEH cloud services offer.

For customers running their QuickBooks desktop applications on the Microsoft cloud with NOOBEH, we got you covered. Among the many benefits of working with Mendelson Consulting and NOOBEH cloud services is that we help keep your business software and systems working for you, not against you. We stay up to date with the latest changes to platforms and software systems to ensure that compatibility and performance isn’t compromised. We help businesses leave their old systems and migrate to modern, agile cloud platforms that businesses love.

jm bunny feetMake Sense?

J

Better Platform, Better Data, Better Performance

Information management paradigms are rapidly changing, so businesses seeking to achieve maximum performance and profitability must look at increased efficiency and innovation in their IT platforms. Cloud platforms help business operations to be more effective and agile, supporting the various processes and workflows which make up the operation. From finance to order processing, shipping and customer service, the platform needs to be flexible enough to handle the wide variety of needs of the company.

Today’s technology-enabled flow of business opportunity requires modern infrastructure and IT services. Where many would believe that web-based applications and “cloud” versions of software solve the problem, more often the business finds the solution lacking features and usefulness. Tried and failed plug-ins and extensions may leave the system attached to a spiderweb of connections and services behind the scenes, reducing or eliminating the ability to fully control the flow of data to or from the system.

The real issue to address is the infrastructure and IT foundation, not just the applications. Certainly, the software matters greatly, but too often businesses believe they must migrate to new applications and adopt new processes simply because they wish to have remote access and more flexibility in how and where users and information connect.

Cloud platforms and services enable many things for a business, not the least of which is collaboration and co-working. With centralized access to applications and data, workers can get the information they need regardless of where they are, and the workflows and processes may be improved and expanded because all users can participate as required.

Enabling connectivity for the platform is as essential as for the applications. When applications and processes can connect seamlessly, the data flows through the business better and there’s less chance of it getting damaged or lost. Re-keying data increases the opportunity for errors, and manual import/export processes can fail due to simple mistakes. With the right integration and sync tools and an IT platform that fully supports them, the business can improve the speed and accuracy of data moving throughout the system.

There is a growing need for accounting and business professionals who understand how these data connections can work and assisting businesses with selecting and implementing the right ones. This used to be more in the domain of the CIO, information systems guys and data analysts, but it is falling more to the accounting and finance teams these days.

For many years, accounting and finance were just the final dumping ground for after-the-fact financial data. Operationally, things could be humming along in the business and looking just fine, but the business was losing money, and nobody knew it before it was too late. Now, business owners and managers have come to understand that virtually EVERYTHING in business has a financial impact and leaves an imprint on the business: every action and activity, every relationship and interaction.

When cloud platforms, applications and integrations are in place for the business, business intelligence comes not just from after-the-fact silos of historical data, but from current and real-time information that is the key to unlocking a deeper understanding of business performance.

jm bunny feetMake Sense?

J

Migrating Your Processes and Knowledge to the Cloud

Adopting cloud platforms can bring great business benefit without forcing dramatic change.

Many business owners believe they must dramatically change their software and business processes just to embrace cloud working models. Too often they are left believing that any business use of cloud technologies requires changing software and systems over to subscription web-based solutions which enable the much-desired anytime/anywhere working model.  What too many businesses aren’t being told is that there are ways to move to cloud platforms without losing their investments in people, processes and business knowledge.

The benefits of a cloud computing model are many, with mobility and managed service being the most obvious.  Less evident are the potential cost savings, because the subscription approach to paying for IT services may, on the surface, look like an equivalent or even higher cost over time. 

What isn’t being considered is the potential to improve processes and increase productivity.  These benefits are often achieved simply due to a centralized management and access approach, and are not necessarily attributable to the adoption of new software tools.

The cloud is the right answer for deploying and managing IT for many businesses, and delivers more value than on-premises systems can for the same price.

Eliminating the on-premises server and network with a cloud server implementation should be considered first, before changing out the software and tools in use throughout the organization. Hosting the existing applications means users can access their regular desktop software via the cloud, allowing the organization to fully retain their investments in people, processes and knowledge, and to build on that foundation with centralized service and improved collaboration..

Businesses of all sizes and types are are finding that the cloud, hosted applications and remote access provide the answers to a variety of business IT problems.  Even more, those answers are being provided affordably, with a simplicity of setup and with higher levels of service than is usually provided for with localized IT.

Small businesses and enterprise organizations alike can experience many benefits with a cloud hosted and managed IT approach.  It doesn’t take a comprehensive application or process overhaul to begin improving internal IT operations for the business, and it makes no sense for a business to give up investments in training, process development, and people knowledge in exchange for a centrally managed and remotely accessible system. 

Rather, the smart business takes the steps to solve the real issues of IT management and mobility while allowing users to continue performing their tasks and doing business as usual – only better now because the platform is working for them.

jm bunny feetMake Sense?

J

Microsoft 365: Stay Updated or Lose Connectivity and Support

Microsoft Office is a staple of business software, setting the standard for productivity applications across the globe. Unfortunately, popularity often means “target” and the bad guys out there are gunning for your system, looking for vulnerabilities they can exploit. This is among the reasons to make sure your Office applications are staying up-to-date with the latest fixes and security features. The easiest way to do this is to turn on automatic updating for Windows via Microsoft Update so that your system gets Office updates for earlier versions of Office you might have installed, such as Office 2010 or an Office volume license install.

Security updates aren’t the only reasons to keep your systems up to date. Sometimes an update addresses compatibility with other applications or services. In recent days, Microsoft has reminded businesses of the roadmap for Microsoft 365 services where certain versions of the Office and Microsoft 365 applications will stop communicating with the Office 365 and Microsoft 365 services.

Microsoft Outlook for Windows

Effective as of November 1, 2021, older versions of Outlook for Windows (starting with Outlook 2007), will be unable to connect with Office 365 and Microsoft 365 services, including hosted Exchange mailboxes. Versions that are only a little bit out of date might work, but are likely to experience connectivity issues with the back-end services. Here’s the list of retired versions of Outlook for Windows:

  • Office 2007 All Versions
  • Office 2010 All Versions
  • Office 2013 Versions prior to 15.0.4971.1000 of Office 2013 (Service Pack 1 with the October 2017 Update)
  • Office 2016 MSI Versions prior to 16.0.4600.1000 of Office 2016 (With the November 2017 Update, KB 4051890)
  • Microsoft 365 Apps for enterprise;(formerly Office 365 ProPlus) 1705 and older
  • Microsoft 365 Apps for business(formerly Office 365 Business) 1705 and older

OneDrive sync on Windows

Microsoft is now aligning the OneDrive sync on Windows systems with the Windows operating system support lifecycle policy.  In short, OneDrive sync on Windows will only be supported on supported versions of Windows beginning in January 1, 2022, If your version of Windows is no longer being supported, then the OneDrive sync on those machines will no longer receive updates or fixes of any sort.

  • Windows 7 and Windows 8.1 will be supported until January 10, 2023
  • Windows 8 reached end of support on January 12, 2016

If you are running the OneDrive sync app on Windows 8.1, you will no longer receive feature updates but will receive security fixes until January 10, 2023.

If you are running the OneDrive sync app on Windows 7 (and are participating in the Extended Security Update (ESU) program), you will continue to receive critical and important security updates until January 10, 2023. Extended Security Updates don’t include new features, customer-requested non-security updates, or design change requests.

If you are running the OneDrive sync app on Windows 8, you will no longer receive updates or fixes of any kind, as Windows 8 is no longer supported.

Businesses concerned with keeping their systems up and running should take care to ensure that PCs and servers are updated with current, supported operating systems and application software. Ignoring PC updates and Windows upgrades can create unnecessary disruption and leads to lost productivity and lost profits. For PCs, Windows 10 or 11 is the OS to be running. For Windows servers, Server 2019 is the most current version.

Mendelson Consulting’s NOOBEH Cloud Services team knows how important it is to keep your core operating software and applications current, compatible and supported. That’s why we only deploy modern servers and current operating systems on the Microsoft Cloud platform, ensuring our hosted clients have the foundation they need to keep workers performing and operations running.

jm bunny feetMake Sense?

J