Category: data integration

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Fringe to Foundation: Aligning Business Goals and Lifting Business Performance through Digital Workflows

You Deserve To Know About Things That Will Make Your Business Better

Every business in the marketplace, from freelancer and entrepreneur to the largest of enterprises, is facing tremendous pressure to change how they do business. Workers demand more options for balancing business with personal life; consumers demand more and different modes of interaction; and business stakeholders continue to demand positive performance even as the pace of change increases.

Digital, social and mobile aren’t fringe considerations in business any more.

People use their phones all the time to do all sorts of things, and a lot of the time those “things” impact the business. From apps and processes that support how work gets done to the policies that guide various aspects of operation and interaction, businesses are discovering that embracing digital workflows and emerging operating models is the new imperative. Every interaction is a transaction, and there are many possible actors collaborating on each one. How well understood is this activity within the business?

From within and without businesses are forced to react to various influences shaping user and consumer behavior, adjusting their processes and creating new core workflows to address digital data, online, social and mobile models that were once considered to be more fringe than foundation. Few businesses, particularly those smaller companies where only one or a few participants do all the work, have a central framework in place to support the vast array of processes and tasks they perform, and even less to help adjust to changing business requirements.

Relying more on individual knowledge than documented processes and structure, small businesses are generally able to retain their agility only as long as they also retain their small size.

What is usually missing in the small business is a foundational workflow system and framework which sets the table for future improvements within the business, and establishes the flexibility to support faster execution while saving costs and reducing investment.

Most business owners don’t consider a workflow-driven system to be an imperative, focusing more on the solutions which address specific operational tasks and activities. This approach may meet business needs for a short time, but the sprawl and distribution of business data and activities enabled with the bolt-on “app” approach often fragments things rather than tying them closely together.

Doing things right in the beginning saves time, effort and money compared to fixing things later.

Businesses should create an organizational structure and employee culture that is “process aware”, developed and built on the solid foundation of structured workflows.  This gives the entire organization a visible basis for improvement at any level, allowing a focus on work attitude and operations that are positive and healthier for the company.

It has been proven time and time again that implementing a flexible framework for structuring workflow within the business will help the enterprise improve performance, undertake efforts to support better decision-making, and achieve a competitive advantage. The structure, crossing all functional boundaries and taking a holistic view of the processes, helps ensure that stakeholder perspectives are aligned, makes sure that everyone has a clear understanding of how processes are undertaken and why, and ultimately focuses all organizational efforts towards the right goal.

This is the introductory article in a series which will discuss the values of a structured workflow solution applied to small and growing businesses and why every business large or small should immediately implement such a system.

The discussion focuses on a solution which I believe presents the framework and extensibility required to address the essential needs of business process management along with the flexibility in design to address more unique and sophisticated flows and integrations.

Meet Exact Synergy Enterprise.

The series will discuss WHY businesses must consider implementing workflow and process management and how Synergy meets those needs.  Further, we’ll take a look at a successful QuickBooks consultant and developer who implements Synergy internally and for their clients. That article explores how their Synergy-founded professional time and billing solution works with QuickBooks, addressing time and resource management requirements that other solutions couldn’t provide.

The discussion then addresses how bookkeepers, consultants and other QuickBooks advisors can quickly and easily implement a structured workflow solution that delivers immediate value to the business. With out-of-the-box functionality to address essential business processes and activity management including CRM, document management, human resources management and more, there is little or no configuration required making the solution useful on the first launch.

The final article takes a look at Synergy implemented in a business, demonstrating the extensive ability for the system to be custom configured directly by the customer. It is the ability to be customized easily, meeting specific process requirements and connecting to the applications and data that round out the operations that makes Synergy particularly powerful and a key component to enabling a successful transformation into an agile, high performance business in the digital age.

syn·er·gy

the interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect greater than the sum of their separate effects.

 cooperation interaction, cooperation, combined effort, give and take

 

Make Sense?

J

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Mobile IT for Contractors and Builders (for every business, actually)

The Trend Is Up For Single-Family Housing Market

Even as lot and labor shortages and other supply side constraints continue to impact builders, and while the cost of building materials continues to rise, the demand for housing continues to increase at a fairly consistent rate. “November’s builder confidence reading is close to a post-recession high-..” NAHB Chairman Granger MacDonald said in a recent release.

Supported by rising homeownership rates and a reduced number of available homes for sale, the trend up is expected to continue.

Increased competition for new business opportunities in the building market require that home builders and developers leverage available technologies and IT resources to improve operational performance and increase the profitability of every project. Applications for better estimating, project and cost management and accounting represent the foundations for information management and supporting the flow of work.Extending workflows to embrace mobile workers and remote offices is the next step to developing an efficient anytime/anywhere business. 92 percent of U.S. construction executives believe that technology will fundamentally change their businesses, and help them bridge the performance gap, according to KPMG’s Make it, or break it – Global Construction Survey 2017 report.

Collaborating while on the go and exchanging ideas and concepts quickly helps businesses be more agile and better-able to meet changing customer needs. Remote and mobile access provides businesses with mobile office options that allow users to get their jobs done no matter where they happen to be.

Business moves at a fast pace and working smarter means implementing the right IT to keep moving up with the demand and creating sustainability for leaner times.

Make Sense?

J

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‘Tis the (Filing) Season – Time for W2s and 1099 Reporting

1099-santa-hatEvery year-end brings with it not just the holiday spirit, but also the underlying dread felt by small business owners – a creepy and back-of-your-neck hair-raising feeling associated with annual business tax reporting and filing. That old saying about “death and taxes” has a lot of validity to it; sometimes they feel like the same thing to a small business owner. And this is the filing season. Ho ho ho.

The reporting requirements for small businesses seem to be growing at a rapid pace, and business owners are struggling to find the information and tools that ease the adjustment to increasingly burdensome reporting and compliance. The IRS has implemented a number of measures to increase tax revenues and enforce compliance, including stricter 1099 reporting requirements. With information provided at both ends of the “transaction” it is easier to identify those discrepancies which trigger audits.   With this type of business intelligence, the IRS has developed a fairly strong weapon to combat non-compliance, so small business owners need to really pay attention (the IRS is).  If the feds are tooling up, then business owners should, too.

Just to add to the seasonal festivities, make sure you upgrade your accounting software in time to benefit from the right rules and forms. If you run a small business and keep most of your information on spreadsheets (still? really?), that’s OK because there are solutions available which draw the information from spreadsheets, eliminating the need to re-enter data. Seriously, though, you should consider using actual bookkeeping or accounting software.

It is also important to remember that payroll tax filing dates for W-2s and 1099 forms were changed for 2016 taxes, and these changes continue for 2017. The filing deadline for 2017 W-2s and 1099 forms (including Form 1099-MISC) is January 31, 2018, which is a month earlier than the pre-2017 filing date. Thankfully, the deadline for providing W-2 forms to employees and 1099-MISC forms to other workers for 2017 has not changed. This deadline is still January 31, 2018. 

Using a cloud-based service to file 1099s online should be something your business considers doing if it isn’t already. Because most services include form and feature updates, users don’t have to go looking for the right documents or worry that they are using an outdated form.  In an online or hosted solution, users benefit from updates without downloads and get stricter security around their data than would likely be present on their own PC.  As it relates to your accounting software, make sure it has the capabilities you need in this area and don’t settle for limited functionality.

Here are some features you’ll want to look for in your e-filing solution this year:

  • The ability to print and/or mail forms to recipients as well as e-filing forms directly with the IRS or SSA
  • Have Form 1096 or W-3 automatically calculated and transmitted electronically with the detail forms
  • Upload volumes of data with Excel templates or import from your accounting software (saves time and reduces input errors)
  • Store data securely and provide full access to filed forms for multiple years
  • Maintain payer and recipient records securely for use year after year.
  • Encrypt data upon submission and keep it encrypted throughout the entire process
  • Supports 1099 Corrections (should allow filing of corrected forms regardless of how the original form was filed)
  • Accountants, Bookkeepers and Tax Preparers should be able to set up multiple payers and file on behalf of many clients from a single account, even filing for all clients at once or via batch submission

Year-end tax filing, especially dealing with 1099s and W2s, is an arduous task for most small businesses and their professional service providers, yet it is one of those things that simply can’t be put off.  Where there is a single income tax return there could be literally hundreds of associated 1099s or W2s to file.  1099 filing in particular has become more of a focus as authorities crack down on contractor versus employer classifications and seek to develop easier identification of audit candidates (something every business owner wants to avoid).

The point of the discussion is that there are cloud-based tools which are highly useful, feature rich, and very affordable… and business owners and their accountants or bookkeepers would be wise to take a look rather than assuming that the general accounting software will do the trick this year and the next.  Remember that tax filing season is an annual event, and being able to rely on a consistently useful solution can make the season a bit merrier (or at least a little less stressful) for all.

jmbunnyfeetMake Sense?

J

Hi! I was looking for the Frangos.

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QuickBooks 2018 Updates and Enhancements

QuickBooks 2018: Changes You See and Updates You Can’t See

QuickBooks 2018 has been released, and there are a number of beneficial enhancements and changes to the application that many will find very useful.  Sometimes it is the little things – like a past-due stamp that can be printed on invoices when they are re-sent to a customer – that can make getting the work done just a bit easier. Being able to search the chart of accounts is another thing that doesn’t sound like a big deal, but becomes one when you just can’t remember the account number you’re looking for. Frequently having to scroll through the list of accounts is taking more of your time than you’d think it would.

For the most part, it looks like there are some nice and needed changes that come with QuickBooks 2018. These changes address some functionality and usability issues (like supporting multiple monitors) and are visible to the user.  There are also other important changes that come with QB 2018 editions that aren’t quite as visible.

All editions (Pro, Premier and Enterprise) in the US, Canada and UK got some common updates, including:

  • Multiple monitor support
  • Search in the Chart of Accounts
  • Cash/Accrual toggle on reports
  • Past Due Stamp
  • Keyboard shortcuts for copy/paste lines in transactions
  • Secure Webmail option

For folks using payroll, there are now useful reminders for payroll tax liabilities, and for accountant edition users there is now the ability to merge multiple vendor records.  An exciting feature for many users of QB Enterprise is improvement to the sales order fulfillment process, including support for mobile (un-tethered) barcode scanners.

The changes that remain less visible to the user are primarily component updates and security improvements.  Additional encryption for certain PII (personally identifiable information) fields, version updates of framework and database components, and reliance on Internet Explorer v11 are among the items addressed. While these are not visible changes that impact the program functionality directly, they are necessary to keep the product up to date with Windows platform and to modernize the security in the product. In particular, users should pay attention to the requirement for Internet Explorer v11.  While Microsoft continues to promote Edge as the power browser for Windows 10, it is Internet Explorer v11 that QuickBooks requires.

It is important to note that Intuit‘s support for 3rd party applications is sometimes impacted with QuickBooks updates, particularly when it comes to security, encryption and unattended access to QuickBooks data.  Changes made to how QuickBooks encrypts stored credentials (among other things) caused many 3rd party solutions to lose their ability to connect to and sync data with QuickBooks while unattended (like a middle of the night sync, when nobody else is working).  Many applications had to return to a user-attended sync process, where a user in QuickBooks had to manually initiate the sync which allows the application to connect to QuickBooks and run.  With the release of QuickBooks 2018 this issue remains, which means that you should check with your 3rd party software provider regarding any possible automation changes or additional configuration that might be required due to the update.

For those running QuickBooks in a server-based or hosted environment, there are a few additional considerations regarding some of the changes in QuickBooks 2018. Some of these items represent known technical limitations of working in a terminal server/RDS/hosted environment, and sometimes they’re limitations or restrictions based on the technology being used and how it is applied. It is in this area where the suggestion that hosted QuickBooks will work EXACTLY as the program does when locally installed is not entirely true.

Multiple monitor support, for example, may or may not be easily handled by your hosting provider or remote access solution.  In particular, if you access your hosted service as a Remote Desktop or Virtual Desktop, you may have only one actual Window (the remote desktop window) to work with.  Even if your hosted QuickBooks were to attempt to open multiple popup windows so you could move them to different monitors, you’ll still be limited to the dimensions of your remote desktop. If the remote desktop doesn’t span over multiple monitors, then the QuickBooks windows that open in the remote desktop window won’t either.

The option to keep a user logged in to QuickBooks is another item that may not be useful or workable in a hosted environment, and isn’t necessarily a great idea even if running QB on a local computer.  This option keeps the user logged in to the QB “instance” which can make working with lots of company files a bit faster and makes loading/unloading QB seem faster because it doesn’t really unload or shut down.  While it may be convenient to eliminate the wait times during these login processes, the offset in security risk and problematic application functionality may be higher.  Leaving a user connected to QB for a fast login means that an unattended PC becomes a vulnerability as someone could access the app and files without having to enter credentials every time.  In a hosted environment, the functionality tends to leave QuickBooks running in a user session, often causing the user to be unable to launch QuickBooks if they log off and back on to the host system (getting the message that QuickBooks is already running or the company file is already open).

Support for 3rd party integrations varies in hosting environments, too, but the granting of administrative permissions to users is largely consistent: users do not get administrative permissions. This means that some applications which require Windows administrator permissions to run cannot be easily handled in a hosted delivery.  Additionally, applications that run as services on the computer, and particularly those with controls accessible via the task manager, are difficult to manage in a hosted environment because users are generally not able to access the task manager on the machine to start or stop running services.

Among the most challenging items to support in a hosted environment are mobile and handheld scanning devices.  Mobile scanning devices have become essential tools for inventory and product management, providing users with the ability to rapidly access item information by simply scanning a barcode.  Manually keying in data increases the potential for errors, but also requires a machine with a keyboard be nearby. With mobile scanners, workers are able to input item information regardless of whether they have a computer nearby or not (which is often the case in a warehouse or out on the shop or store floor). The software sees the barcode scanner input as though the data were typed in, which eliminates input errors and failed lookups by ensuring the item number is correctly entered every time.

Where the challenge with a hosted solution comes to play is in communicating between the hosted software (QuickBooks in this case) and the scanner device.  Usually, a scanner must be able to “see” the computer running QuickBooks on the local network.  The scanning device, like a networked printer, is able to communicate directly with the PC on the network so it is able to work with the software running on the PC.  When the QuickBooks software is running on the hosting provider’s computers, the mobile scanners in your business location aren’t able to “see” the host computers on the local network so they may not be able to communicate.

The time for software upgrades is also the time to take a look at how you’re implementing the software to ensure that your business has the most effective and easy to manage system possible. Rather than simply installing the new version on top of the old, consider whether your systems and software might be handled in a more cost efficient and useful manner.

If you’re installing the new QuickBooks editions in-house, maybe it makes sense to take a look at doing a server-based approach, which reduces the number of software installs required, centralizes the access and applications which makes managing the system easier, and creates a single system to back up and administer.

If you’re looking to eliminate the burdens of installing and maintaining your software, backing up your systems and dealing with hardware issues, moving to a managed hosting solution may be the right answer.

Software upgrade time is the right time to explore these options, giving your business the opportunity to test out new delivery models and services without impacting the production system.  There is always some element of risk in updating applications, so it is important to make sure things are ready before starting the process. Make sure all systems are fully backed up, and make sure you have the tools necessary to re-install the old versions of your applications just in case there are changes you can’t work with or problems you didn’t expect. If you’re not sure the best way to approach upgrading your QuickBooks system, contact me and we’ll find the right answer together.

Make Sense?

J

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Improving the Business of Art: Making Beautiful Business Decisions

There is a lot more to managing and maintaining an art collection than simply collecting.  In the art business, knowing where something came from, how it got to where it is now (and what it cost to get there), and keeping track of it thereafter requires software and systems to store and manage the information.  A professional art collection management solution will do much more than simply keep an inventory list of items.  This solution must store all the relevant information about the work as well as gather information while facilitating the various business processes relating to activities around the work. The first step to improvement is ensuring all the processes are being facilitated.

Acquiring the item, transporting the item, preparing the item, showing the item, maintaining the item, selling the item… all of these business activities performed must not just be accounted for, they must relate back to the work of art and become part of its historical record. Art tends to move around. Traveling from collector to collector or to different galleries, works of art may change location and ownership or custodial care frequently.  The origin of a work and the tracked purchase history, as well as the history of placements is among the critical information to be stored with each item. This most valuable data is part of the legacy of the work that any professional system should address. If information is power, then better retention and management of information regarding a work makes the entire collection stronger.

The location or exhibition of a work, its purchase history, the related museum and contact records – all this and more must be maintained and managed with each and every item in a collection.  Essential data such as provenance, condition and value is certainly kept for each work, but the key to making a truly useful system for collectors and artists both is the ability to get all the needed data in a single view or report.

Having the inventory information available for invoicing and reporting is one thing, but also being able to connect or identify individual works and collections with relevant contacts is surprisingly valuable. Tracking other information items like costs associated with shipping or framing, or storing both an appraised value as well as an insured value, provides for a comprehensive record of the work and its properties and makes forms and documents preparation not only more accurate but more efficient and useful, too.

Art businesses are like many other “product”-based businesses in that they have e-commerce needs, they build websites to show off their catalogue, they use mobile applications to display items, and they find much higher efficiency and agility when the websites and mobile applications work with the same real-time inventory data that the rest of the system works with.  The goal is to achieve measurable results through improved efficiencies, and that comes from improved information management and integrated systems.  Centralized computing models and connected cloud services establish the foundation.

Cloud hosting, remote access and mobile technologies, and location-based solutions are all part of the package for businesses involved in the business of art these days.  Implementing a hosting solution which enable anytime/anywhere access to business applications and information is often the first key to unlocking the better and more efficient art business.

Whether it is collecting, selling or showing, users involved in the business of art need secure access to all their information whether they’re in the office or not so they have the data needed to support making beautifully intelligent business decisions when it matters most. The rest is just pretty pictures.

Make Sense?

J

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QuickBooks Point of Sale and Hosting

QuickBooks Point of Sale in a Hosted Environment

Retail operators and multi-location store owners often face difficulties in attempting to bring cohesion to their accounting, financial, and operational data.  In so many situations, the retail location –  where inventory is sold and money is exchanged – is far-removed from the administrative location where the financial systems and business reporting exist.  It seems that the best case scenario is to create a means for the remote (retail) locations to operate with real-time access to centralized customer, inventory, and financial data from a primary source. Application hosting services can provide this centralization,  and a platform for standardization, of systems.  Further, the application hosting model can deliver security and managed service which ensures that the systems are available and performing as required.

Even though hosted applications and centralization of the systems and processes in a POS environment may appear to be the right answer, there are caveats and considerations that speak to the realities of today’s technologies.  These caveats should be strongly considered prior to undertaking any reformation of systems and processes relating to the retail locations.

The first fundamental reality which must be addressed is connectivity.

While a retail or store location may enjoy Internet or network connectivity, there should be great consideration given to the wisdom of connecting these locations only and exclusively via remote access systems.

Retail is a dynamic business, and the sale is made when the customer is ready and willing to buy.  Any retail location must be able to process this sale in order to meet the immediacy of customer demand.

 

If the systems in use are exclusively accessed remotely, then the connectivity to those systems become of paramount importance in the ability to do business.  At the very minimum, any remotely-served retail location should have redundant connectivity options, with local personnel being familiar with the connection failover process.

A second strong consideration for a hosted or remotely-deployed POS or retail system is local device support.

Devices, such as card readers, scanners, cash drawers, receipt printers, etc. typically require local PC/computer drivers in order to function.  When served by a remote system, this connection between the host and the local devices may not function.  Limited device support for POS hardware can significantly impact the location’s accuracy and efficiency.

QuickBooks POS was designed for use on a single-user PC environment.  The application is not well-suited to a hosted deployment for multiple users, as the software only allows one instance of itself to run on each computer.  This alone eliminates the benefits of a server-based computing model for POS, whether onsite or hosted. The multi-lane option requires all stores to be connected via the same LAN, so remotely connecting multiple locations isn’t really do-able, either.  This is why there is a multi-store option, allowing the various stores to operate independently and send the daily data back to a master location via a store transfer or email process.

In many cases, the suitable answer is to keep the POS systems running on the local computers and network, and run the accounting applications on the host. The host system, whether it be an on-premises server or a location in the cloud, could also run the software which integrates the POS data with accounting.

integratedFor example, with an installation of QuickBooks accounting the point-of-sale “master location” on the host, the core financial data is able to be secured and protected in the virtual environment without risking lost productivity (and lost sales!) due to connectivity failures at the retail locations.  The end-of-day process at each location is to then copy the POS data to the host system where it is integrated with the accounting system. If the POS system is something other than QuickBooks POS, it simply means that there is another piece of software – the specific POS integration tool – required to transfer the POS data into the accounting software.  QuickBooks desktop accounting integrations are available for most popular POS systems including Micros, POSiTouch, Aloha and others. The integration software (often just a QuickBooks plug-in) would be installed on the computer running QuickBooks, enabling the entry of the POS data into the QuickBooks accounting system.

It makes a ton of sense to centrally manage the accounting and financial data for the business, in a secure location away from the retail storefront and frontline workers.  It’s just that the accounting is easier to host and makes more sense to run as a centrally-managed, hosted solution.  POS, on the other hand?  Not so much.

For a small market vendor or the largest of retail stores, point of sale needs to be up and running at all times, driving receipt printers and cash registers/drawers and barcode scanners. Run the POS system on-premises where the action happens, but keep accounting and finance safe and secure somewhere else.

jmbunnyfeetMake Sense?

J